We are sorry if the recent 6 hour service interruption caused you difficulties. The issue was over the management of the domain which had been running on a 36 month auto-renewal.
Our network operations team scheduled reboots in order to initiate some patch updates. This interruption to service is taking longer than expected. Our engineers are working to restore operations as quickly as they can. Thank you for your patience.
We apologise for any inconvenience resulting from the recent network outage. Please email us at info@tangler.com should you have any queries about the service or our network.
Some of you may not know we run another service over at TanglerLive, incorporates many of the same features that make Tangler.com great, along with a dead simple process for starting a conversation; the ability to post in a conversation without having to register first and built in systems to share a topic with other social networks such as Twitter and Facebook.
As some of you might have noticed, we’re having some issues with Tangler forums. One of our servers isn’t playing nice, and we’re furiously working on getting the system back up and running. We are taking this opportunity to beef up the system as well, so it’ll take a while, but we’ll be back bigger and better.
Please accept our sincere apologies for the extended downtime.
Our server hosts will be carrying out some maintenance work today, so Tangler will be down for a little while. It shouldn’t last too long (estimated duration half an hour) and will begin around 2300 19 August 09 AEST (0600 19 August 09 PDT).
We’ve got a period of downtime coming up, during which we’ll be migrating our servers to a new host. This means that Tangler Forums will be unavailable for several hours, starting from 23:00 Wednesday, 24th June 09 (AEST) or 06:00 Wednesday, 24 June 2009 (PDT).
As always, we’ll keep you posted when we’re back up and running. In the meantime, please feel free to ping us at support@tangler.com with any queries.
See ya on the other side!
UPDATE: Apologies everyone. We’ve had some delays and have pushed back the scheduled downtime till Thursday. I’ll have revised timings for you soon.